FAQ

Frequently Asked Questions

  • What time does the Orange Umbrella Free Tour start?

    For others tours, we have different two schedules, one for period November-March and another for period April-October. Our schedule from April until end of October:

    • Old Town Tour – every day 10 am. Additionally Friday Saturday and Sunday at 3 pm.
    • Best of Warsaw –  every day  11 am.
    • World War II in Warsaw – Monday, Wednesday, Friday and Sunday 1:30 pm.
    • Jewish Warsaw – Tuesday, Thursday, Saturday at 1:30 pm.
    • Praga by Locals – Friday, Saturday at 11 am
    • Royal Sunday in Lazienki Park – Sunday at 2 pm (from 8th of April)

  • Where does the tour start?

    We have three meetings points:

    1. Sigismund’s Column, Old Town for tours: Old Town, Best of Warsaw, World War II, Jewish Warsaw
    2. St. Florian’s Cathedral (Praga district, bus and tram stop – Park Praski) for Praga by Locals tour
    3. Roman Dmowski Monument (corner of Al. Szucha and Al. Ujazdowskie) for Royal Sunday in Lazienki Park

  • Is there a free tour today?

    Yes, there is!;) We run the tours EVERY day, three times a day, 365 (or 366:) days a year, holidays included. Weather conditions also don’t discourage us from showing you the best of Warsaw – rain or shine, snow or thunderstorm you can find our Orange Umbrella at the starting point.

    *ATTENTION! On 1st January the Old Town Free Tour starts at 1:30 pm!

  • How do I book?

    You can book tours on our website here in booking section. Choose the day when you want to join in tour/s and fill in short formula.

  • How long is the tour?

    The tours take approximately 2-2,5 h depending on how many questions you have and how many extra stories the guide decides to share:)

  • Do you run tours in Spanish/Polish/French?

    Orange Umbrella Free Tours are conducted only in English. However, apart from English and Polish, our guides also speak Spanish, French, Italian, German and Russian. For a private tour in one of these languages, please contact us via Station Warsaw website where we offer tours on request.

  • How come it's free?

    Orange Umbrella Free Tours are pay-as-you-wish tours, so ‘free’ can mean several things. First of all, you’re free to join the tour. You’re also free to leave at any point if, for any reason, you’re not satisfied with it. But ‘free’ also means we don’t charge you with the tour ticket costs. We’re not financially supported neither by Warsaw city authorities nor by any sponsors. The only kind of remuneration our guides receive for the Orange Umbrella Free Tour is donations/tips they receive at the end of the tour. And again, you’re free to decide how much the tour was worth or how much you can afford to donate.

  • Who are the guides? Are you students?

    Orange Umbrella Free Tour guides are true Varsovians and professional, licensed Warsaw guides. They will share with you their Warsaw passion. During tours, you will hear interesting stories about Poland and Warsaw. Some of us may be students but for most of the guides it’s a regular job

    If you want to meet our guides before joining our tours click here for more information. You can also read reviews of Orange Umbrella guides on Tripadvisor website.

  • Do you accept groups?

    We accept groups up to 10 people, if you’re an organized group consisting of more, we will be happy to offer a private, tailor-made tour at a reasonable cost. Please visit Station Warsaw website for a more detailed offer.

  • Can I join the tour without reservation?

    If there are spaces you can join the tour without reservation. Without reservation, we can’t guarantee that you there will be one. We have often fully booked tours so we advise you to reserve a spot on our website, especially on the weekends. Our booking is free of charge.

  • How many people are often on your tours?

    Our groups are limited to 25 guests. On the base of our experience, we know that the suitable number of people in the group allows our guest to have the best opportunity to explore Warsaw. We create this opportunity and during our tours: guests can hear the guide well, the guide fulfills the whole planned programme and even more, everyone can easily talk with the guide (during the tour and after it).

  • How do I book?

    You can book tour on our website here.

    Choose the day when you want to join in tour/s and add the tour to cart. In the next step click View Cart button.Go to next page where you can change the number of people for who you book the tour (the quantity number). Finally, in the last step click proceed to checkout button. Then fill in the short form. You will get confirmation on your email.

  • How can I cancel my reservation?

    Please send us an email to manager@orangeumbrella.pl

  • I would like to come on the tour with my friend, can I book the tour for two of us?

    Yes, you can book for more than one person. During the reservation process change the quantity to the number of people that will join the tour.

  • I book the tour, do I need to show the reservation?

    Yes. Please show your confirmation to the guide before the tour starts. You can print an email or you can show an email on your device (mobile, tablet etc.)

  • What if I arrive late to the meeting point?

    If there are spaces left there will be no problem joining the tour later. Please bear in mind that we can only hold reservations until 10 minutes before the starting time so it is very important to arrive on time. The tour can be also full and late arrivals won’t be able to join in. This also includes guests with a reservation as their space will have been given away to the other people.

  • I have a reservation, what time should I arrive at the meeting point?

    We encourage you to be at least 10 minutes before the tour starts. Our guide needs 10 minutes for reservations checking and also for giving free spots to people without reservation.