FAQ

Frequently Asked Questions

  • What time does the Orange Umbrella Free Tour start?

    We run the Old Town tour every day at 10 am, all year round. For others tours we have diffrent two schedule, one for period November-March and another for period April-October. From November till March you can also join afternoon theme tours at 1:30 pm. Monday, Wednesday, Friday, Sunday (World War 2 in Warsaw) and Tuesday, Thursday, Saturday (Jewish Warsaw). At 11:00 am. Friday, Saturday you can join in Best of Warsaw Tour. On March 2018 we will announce new tour schedule for period April-October.

  • Where does the tour start?

    All the Orange Umbrella Free Tours start next to Sigismund’s Column (Polish: kolumna Zygmunta) in Castle Square (Polish: plac Zamkowy) in the Old Town of Warsaw (Polish: Stare Miasto).

  • Is there a free tour today?

    Yes, there is!;) We run the tours EVERY day, three times a day, 365 (or 366:) days a year, holidays included. Weather conditions also don’t discourage us from showing you the best of Warsaw – rain or shine, snow or thunderstorm you can find our Orange Umbrella at the starting point.

    *ATTENTION! On 1st January the Old Town Free Tour starts at 1:30 pm!

  • How do I book?

    You can book tours on our website here in booking section. Choose the day when you want to join in tour/s and fill in short formula.

  • How long is the tour?

    The tours takes approximately 2h15-2h30 depending on how many questions you have and how many extra stories the guide decides to share:)

  • Do you run tours in Spanish/Polish/French?

    Orange Umbrella Free Tours are conducted only in English. However, apart from English and Polish, our guides also speak Spanish, French, Italian, German and Russian. For a private tour in one of these languages, please contact us via Station Warsaw website where we offer tours on request.

  • How come it's free?

    Orange Umbrella Free Tours are pay-as-you-wish tours, so ‘free’ can mean several things. First of all, you’re free to join the tour. You’re also free to leave at any point if, for any reason, you’re not satisfied with it. But ‘free’ also means we don’t charge you with the tour ticket costs. We’re not financially supported neither by Warsaw city authorities nor by any sponsors. The only kind of remuneration our guides receive for the Orange Umbrella Free Tour is donations/tips they receive at the end of the tour. And again, you’re free to decide how much the tour was worth or how much you can afford to donate.

  • Who are the guides? Are you students?

    Orange Umbrella Free Tour guides are true Varsovians and professional, licensed Warsaw guides. They will share with you their Warsaw passion. During tours you will hear interesting stories about Poland and Warsaw. Some of us may be students but for most of the guides it’s a regular job

    If you want to meet our guides before joining our tours click here for more information. You can also read reviews of Orange Umbrella guides on Tripadvisor website.

  • Can you take a group for a tour at a different time than 10AM, 11:00AM or 1:30PM?

    Yes we can! Please note however, that the concept of a free tour means that we offer a professional, high quality tour of Warsaw to individual travellers who after the tour independently decide on how much the tour was worth or how much they can afford to pay for it. It can be just a good word and a smile, it can be a TripAdvisor review,
    a regular 20-30 $ (as is usual per person in case of paid walking tours in European capitals) or more than that. However, the trade off is that the tour runs at 10am, 11:30am or 1:30pm, starting from a particular point in the Old Town of Warsaw. If you’re an organized group, we will be happy to offer a private, tailor-made tour at a reasonable cost. Please visit Station Warsaw website for a more detailed offer.